Welcome to Highbury Flowers, your trusted online flower delivery service catering to Highbury and surrounding areas. By accessing and using our e-commerce platform to purchase and arrange delivery of flowers or floral products, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order. If you do not agree with our Terms & Conditions, you should refrain from using our website and services. These terms apply to all consumer transactions completed online with Highbury Flowers, including those residing in or requesting delivery to Highbury and its neighbouring locations.
Orders can be placed via our online store at any time. To place an order, select your chosen floral arrangement(s), add them to your virtual basket, and proceed to checkout. Accurate details such as recipient name, delivery address (including postcode), contact number, and any personalised message must be provided. Highbury Flowers reserves the right to contact you if further information is necessary to carry out your order, such as verification of address details or flower substitution alternatives.
Our automated order system confirms receipt of your order via a confirmation page and an automated email summarising your purchases. This confirmation acts as an acknowledgment of your order, but does not guarantee acceptance. Acceptance of your order and formation of a legally binding contract occurs when we dispatch your items and notify you accordingly. Highbury Flowers reserves the right not to accept an order for any reason including, but not limited to, unavailability of products or inability to successfully process your payment.
Our range of flowers and arrangements is subject to seasonal variations and market availability. While we strive to fulfil every arrangement as displayed, substitutions of flowers or packaging may occasionally be necessary due to stock or quality control reasons—particularly during busy periods or in unforeseen circumstances. Rest assured, we will endeavour to match colours and styles as closely as possible, and any substituted products will be of equal or higher value. By placing an order, you accept that such substitutions may occur if required.
Highbury Flowers specialises in online flower delivery across Highbury and its surrounding areas. Standard delivery options, delivery dates, and charges are indicated at checkout. We offer next-day and same-day delivery services where possible, subject to order cut-off times and operational capacity. Delivery times are approximate and not guaranteed, particularly during peak periods or adverse weather conditions. We are unable to accept liability for late deliveries caused by incorrect or incomplete delivery information or situations outside our control.
It is the customer’s responsibility to ensure the recipient is available to accept delivery at the address specified. Where possible, our delivery team will attempt to leave flowers in a safe place or with a neighbour if no one is present, but this cannot be guaranteed. Additional delivery attempts or re-delivery may incur further charges. Once delivered, responsibility for the flowers passes to the recipient or the authorised receiver at the given address.
Payment for products and delivery charges must be made in full at the time of order. Highbury Flowers accepts a range of secure payment methods provided through our online checkout process. All prices are quoted in British Pounds Sterling (GBP) and include VAT at the prevailing rate unless otherwise stated. Orders will not be processed or dispatched until payment has been received in full.
You must ensure that you are authorised to use your chosen method of payment. In cases of suspected fraud or unauthorised use of a payment card, Highbury Flowers reserves the right to suspend or cancel your order and notify the relevant authorities if appropriate. We use secure third-party payment processing partners; your financial details are not stored or handled by Highbury Flowers directly.
You may cancel or amend your flower order up to 24 hours before the scheduled delivery date. To request a cancellation or modification, please contact us with your order details as soon as possible. Where applicable, a full refund will be processed to your original payment method for cancelled orders within the stated timeframe.
Orders that have already been dispatched, prepared, or delivered may not be cancelled or amended. In the event that you need to change the recipient’s details or delivery instructions, prompt notification is necessary. Highbury Flowers will endeavour to accommodate changes but cannot guarantee amendments once the order is in transit. Bespoke or custom arrangements may not be eligible for cancellation if preparation has commenced.
Due to the perishable nature of fresh flowers, returns are not typically accepted. If you are unsatisfied with the quality of your bouquet or there is a problem with your delivery, please notify us within 24 hours of receipt with photographs and details of the issue. Where the flowers do not meet our usual standards or an error has occurred, we will offer to replace the affected items or provide a partial or full refund, at our discretion. Claims made outside this period or without supporting evidence may not be considered.
Highbury Flowers is dedicated to upholding the highest standards of service for all flower deliveries in Highbury and surrounding areas. Our blooms are carefully inspected before dispatch, and care instructions are included to maximise their lifespan. Please follow these guidelines to ensure the best enjoyment of your purchase.
When placing an order, you warrant that all information supplied is true, correct, and up to date. It is your responsibility to ensure the accuracy of delivery details and to check all order confirmation documentation. If you notice any error, contact us urgently to rectify the information prior to dispatch. Highbury Flowers cannot be held liable for failed or late deliveries due to inaccurate or incomplete information supplied by the customer.
Highbury Flowers aims to deliver all orders professionally, using quality products and local expertise. While we make every effort to meet your requirements, we shall not be liable for any indirect or consequential losses, loss of profit, or emotional distress caused by the use, non-availability, delay, or inappropriate condition of the products delivered. Our total liability for any claim under these Terms & Conditions shall be limited to the value of the order placed.
We do not accept responsibility for any failure to deliver or for any delay in delivering products which is caused by events outside our reasonable control, including but not limited to: severe weather, fire, flood, strikes, traffic disruption, supply shortages, or acts of God.
All content on our website, including images, descriptions, designs, and branding, is the intellectual property of Highbury Flowers. You may not use, reproduce, distribute, or exploit any material from our site for commercial purposes without explicit written consent. Breaches will be pursued to the fullest extent permissible under UK law.
Highbury Flowers takes your privacy seriously and is committed to complying with all applicable data protection regulations. Personal data collected during the order process is used solely for the administration and fulfilment of your orders, and to provide customer support. We do not share your information with third parties except as required for payment processing or delivery logistics, and as required by law.
For further details on how your information is protected and used, please refer to our Privacy Policy available on our website.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. By placing your order, you agree to submit to the exclusive jurisdiction of the English courts for any disputes or claims arising out of or in connection with these terms.
Highbury Flowers reserves the right to update, amend, or replace these Terms & Conditions from time to time to reflect changes in our business practices or legal requirements. Any modifications will become effective as soon as they are posted on our website. Continued use of our services following such changes constitutes your acceptance of the new Terms & Conditions.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. No waiver by Highbury Flowers of any breach will constitute a waiver of any other or subsequent breach.
By using our online flower delivery platform, you agree to be bound by these Terms & Conditions. If you have any questions regarding our terms, please refer to our website for further information or contact our customer service team for clarification.
These Terms & Conditions apply to all customers purchasing online for flower delivery in Highbury and neighbouring areas, ensuring clarity and consistency in our service. We look forward to providing you with high-quality floral arrangements and exceptional delivery throughout the community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Highbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Highbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
