Returns, Refunds & Complaints at Highbury Flowers

Our Commitment to Fresh Flowers in Highbury

At Highbury Flowers, we take pride in being a trusted local Highbury florist, committed to delighting our customers with the freshest flowers possible. Every arrangement is crafted with care and sourced daily to ensure vibrant blooms delivered to households and businesses throughout Highbury and nearby areas.

Freshness Window & Quality Assurance

Our fresh flowers guarantee means your order will arrive looking its best. All our blooms are delivered in peak condition and should remain fresh for five days from delivery, provided they receive the recommended care. Please follow the care tips included with your order to maximise the lifespan and freshness of your flowers.

Damaged-on-Arrival Policy

We make every effort to ensure your flowers arrive in perfect condition. If your arrangement arrives damaged or not as described, please contact us on the day of delivery. We may request a photo of the item so our florists can address the issue promptly. This helps us uphold our freshness promise to the Highbury community.

Refunds and Replacements

If you notify us about a problem within the first 24 hours of delivery and your flowers do not meet our freshness or quality standards, we offer the following options:

• Replacement: We can provide a replacement bouquet at no additional charge, delivered at a convenient time for you.
• Full Refund: If you prefer, we can issue a full refund via your original payment method.
• Partial Refund: Where appropriate, a partial refund may be offered in recognition of any minor issues that do not affect the overall experience.

Your satisfaction is our priority—every solution is tailored to resolve the issue quickly and fairly for all our Highbury customers.

Complaints Process

We value feedback from our community and take all concerns seriously. If you have a complaint or believe our service did not meet your expectations, please contact us within 48 hours of delivery. Share details such as your order number, delivery date, and a description of the issue so we can review your case thoroughly.

Once we receive your complaint, our team will investigate and respond within two business days. Our aim is to resolve every complaint with understanding, fairness, and a solution that reflects our trusted reputation in Highbury.

Trusted Local Florist in Highbury

Highbury Flowers has served the local community for years, delivering prompt, reliable floral gifts to homes and businesses nearby. Our customers return for our uncompromising commitment to quality and caring support. If you have questions about our policies or wish to discuss an order, our friendly team is always ready to help.

Thank you for choosing Highbury Flowers—your local fresh flower specialist.